The short version
- Full refund within 7 days of any charge — your first payment or a renewal — if you ask. Email support@quizquip.com.
- Cancel anytime from your QuizQuip account. You keep Pro until the end of the period you have already paid for.
- After the 7 days have passed we do not refund part of a period, but you can always stop the next renewal.
- The Term Pass is a one-time payment and never renews, so there is nothing to cancel.
- Your statutory rights as a consumer are not affected by anything on this page.
Refunds within 7 days
If QuizQuip Pro is not right for you, email support@quizquip.com within 7 days of the charge and we will refund it in full. This applies to the first payment of any plan, to each subscription renewal and to the Term Pass. You do not need to give a reason.
A refund ends the Pro access that the refunded payment paid for, from the time of the refund. When you are refunded a subscription payment, we also cancel the subscription so it does not charge you again.
Refunding a Founding Annual subscription (US$39 per year) also ends its founding price. The founding place goes back to the pool, and if you subscribe again later you pay the price on offer at that time.
How to ask for a refund
- Email support@quizquip.com from the email address on your QuizQuip account.
- Include the order number or invoice from your receipt email if you have it; it helps us find the payment faster.
- We confirm the refund with Waffo Pancake, our payment provider, which returns the money to the card or payment method you paid with.
- How long the money takes to appear depends on your bank or card issuer.
- Refunds are made in US dollars for the amount you were charged. If your bank converted the payment from another currency, the amount you see back may differ slightly because of exchange rates or bank fees.
How to cancel a subscription
Pro Annual, Pro Monthly and Founding Annual are subscriptions that renew automatically at the end of each period until you cancel. To cancel:
- Sign in to QuizQuip and open your account.
- Choose "Manage subscription". This opens the Waffo Pancake customer portal, where you can cancel, see your invoices and change plan.
- Cancel before your renewal date to avoid the next charge. Your Pro access continues until the end of the period you have paid for, and is not charged again.
- If you cannot reach the portal, email support@quizquip.com and we will cancel for you.
After the 7 days
Once 7 days have passed since a charge, we do not refund the rest of that period, whether it is a month, a year or a Term Pass. Cancelling stops the next renewal; it does not end the current period early.
We always put right a charge that should not have happened — a duplicate charge, a renewal you had already cancelled, or a billing error — whenever you tell us, even after 7 days.
Please contact us first
If something looks wrong on your statement, write to support@quizquip.com before disputing the charge with your bank. We can usually fix it the same way a dispute would, much faster.
More detail
Plans, prices and auto-renewal are explained in the terms of service. What payment data is shared with Waffo Pancake is explained in the privacy policy. Questions: support@quizquip.com.