Draw a comprehensive flow chart of inputs, bottlenecks, and outputs to find the systemic flaw.
Talk to the people doing the work daily to understand their frustrations and hidden politics.
Ask: 'Why are we doing this at all? Can we replace the entire process with something radically simpler?'
Jump in and start pressing buttons, testing edge cases hands-on until you figure out how it ticks.
Shortcuts: ← → switch questions | Number keys select answers | Space pause
